How Not To Kill A Client

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How Not To Kill A Client

99% of the time, I love what I do. I’m a writer who doesn’t have to answer to anyone, but on the day-to-day, as an editor, there’s a plethora of crap that gets to me occasionally.

There is a fine line between being professional and being a bitch. Some people are slightly afraid of their editors, others think our jobs are “so easy a toddler can do it”, and others have more respect. I am pretty laid back and I will not mess with quality on the off-chance it’s actually presented to me (It’s becoming a rarity.). I have mastered that line between total pro and bitch. So when I got feedback on a job the other day and didn’t receive my usual 5 star rating all across the board, I had to go and check my interactions with this particular client.

Despite his one line comment (stating that I was efficient and delivered way ahead of schedule) and ranking, I know I was the epitome of skilled and professional. I looked at our conversations and all I can say is that he had very little to say, but asked me to be 100% honest and extensively edit, no holds barred. His first reaction upon receiving the completed manuscript was “It looks GREAT!” Furthermore, I asked him twice if he needed me to go back in and do anything more, even after I’d been paid. Technically, that is far more than anyone else would be willing to do. I know this because I always go above and beyond where others will demand more money to do so. As my “reward”, he gives me a low score on professionalism and quality. (In all fairness, he ranked those two sections at 4 stars instead of 5, but I KNOW I earned 5 stars.) WHAT.THE.FUCK?! Again, I had to double-check to see if I’d done or said something that could have been taken the wrong way. I went through our discussions and the body of work submitted back to him. Not a thing. I was thorough, honest, and highly complimentary of his work because it really is very interesting and well done.

I won’t lie; when I saw the feedback, I was PISSED. It doesn’t take much to piss me off these days, but I was violently livid, and rightly so. However, I know better than to confront someone about this. Instead, I decided that to show my professionalism was the BEST revenge. I turned around and left him stellar feedback as a client. I meant every word, but I wanted him to see I’m not some unprofessional lowlife. For anyone who has ever worked with me to say that speaks for them, but it says absolutely nothing about me, especially if I’ve only worked for you for a few weeks.

Truth be told, I’d rather a client say absolutely NOTHING than leave feedback that is less than stellar. If you have an issue, it’s perfectly fine to come to me directly and ask me to fix something, or go over the work again. Go directly to the source. Ultimately, this is my livelihood, not eBay. This is not amateur hour. My mother and Grandmother both taught me that if I didn’t have anything nice to say, not to say anything at all. I do utilize that tactic most of the time, but if you piss me off, all bets are off.

Mind you, I do not name names. Not ever. A client could be on the New York Times Best Sellers List and I will NEVER talk about that or mention them by name because it is not my place to do so. Even if I don’t sign an NDA with a client, I still don’t discuss their work or give away their ideas. I have integrity, even when they drive me to the point where I’ve contemplated melon-balling my eyes out, or worse.

He’ll never read this, but he CAN bite me over that feedback. Moreover, while he was being an asshole, I am now officially triple-booked. My new client told me I am “seriously over-qualified for pretty much every job”. That comment alone made my day. 🙂

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copyright © 2015 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

Sleepless Nights & A Cold

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My fatal flaw of yesterday was falling asleep at some point during the later afternoon hours. Granted, it was a snowy/rainy day and seemed darker, and far later, than it actually was. I’d worked for 10 hours (I am halfway through the big manuscript and have already submitted part 1 of the second job back to the client.) and I was beat. To add insult to injury, I’m coming down with a cold and there’s only so much coughing and sneezing you can do before exhaustion sets in. By the time I woke up, I was completely shocked by the time. My first thought was “Great! Now I won’t sleep tonight!” I was right. I’ve tried going back to sleep a few times between 12:30 and sometime around 4:00 a.m. For some reason, I kept getting up and going back to proofing the big manuscript or reading. Neither of which is deeply fascinating, I am simply wired because a nap turned into what could have been a full night of sleep.

I cannot blame this on caffeine. I had exactly one cup of green tea yesterday and didn’t even finish it. I thought it would help with the cold symptoms because my throat felt like a desert had moved in. When I get the early stages of a cold there are very few things that work, but my ultimate dry throat remedy at this early stage is diet root beer. I have no idea why it works, but it does. Pennsylvania Dutch makes a diet Birch Beer that is also really great at moisturizing the throat and does a better job than Nyquil at calming the cough so I can sleep or function. Regular root beer doesn’t work, I’ve tried. I bought the diet one year by accident and have been hooked ever since. It not only helps with my throat, but if my stomach gets queasy for any reason, it often helps with that as well. If this gets worse, my other homemade remedies become more substantial in power. I don’t care what other people think: Chicken soup is a great healer. Unfortunately when I’m sick, there’s no way I’m going to make it myself from scratch. The few local places that make soup all know when I’m really sick because I’m way too weak to do anything, but call them to deliver it. It’s pathetic, but when you are sick, you do what makes you feel better and helps you recover as quickly as possible. Sometimes it also means Walmart and Walgreens are raided as well, but I do try to use natural courses before I grab the healer I hate the most: Zicam. Yes, it works. However, after a few doses it tastes like blood and there’s nothing that makes me feel worse than having that crap in my system.

During the start of writing this to now, I’ve actually gotten sicker. There’s a level of sick I hate reaching, but it’s happening for hours and I cannot deny now that this isn’t a 24 hour bug. I’m nursing a mug of mint tea and contemplating what will stay down for breakfast. If it’s not going to stay down, I’m not eating it. I’ll wait until later today when my stomach is less liable to reject food. I hate that I’m spending a Sunday morning like this when I could be productive in some way. Bleh! I worked, and that’s more than I probably should have done.

Here’s hoping your weekend has been filled with happier problems. Note to self: Buy stock in Kleenex, Ricola, Celestial Seasonings, Bigelow Tea, and any major producer of root beer.

If you don’t hear from me for a while, send soup. No, I’m not kidding. 

 copyright © 2015 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

A Mood

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Every once in a while, or possibly more often, you get into a mood. It’s usually because you don’t feel well, haven’t been able to get quality sleep, or because there’s a shit-ton of crap going on in your life and you’ve had enough. For me, it is D) All of the above. It’s not even 7:00 a.m. and I’m in “a MOOD”.

In the midst of “the mood” moving in, I get double-booked for proofreading jobs. They both asked for the exact same delivery date to boot, which makes me feel like a machine and less like a person. I am 25 pages in on the first one, which is pretty good considering I was in bed at 6:00 PM last night due to a migraine. The second one shocked me. I found it late last night well after waking up, making dinner, and watching Major Crimes. I briefly checked my e-mail and the “You’ve GOT to be kidding me!” look was on my face when I saw that a second proposal had been accepted, no questions asked.

That’s when I know someone is serious about their work. They don’t play games, they simply give you the job, they fund the job immediately, and that’s it. You get to work. It’s incredibly drama free, but I had to respond to the second client and ask for an additional five days, to make sure they both receive quality work. Two 85,000+ word jobs done at the exact same time means my brain will eventually shut down. However, at the pace I am going, I can do the first one in about 7-10 days, and then turn over to the next one and finish it all within the time frame I have proposed. I don’t want to go back and forth, because it’s way too easy to confuse work in your own head when you’re working on multiple projects. When you’re paying me, you deserve for me to be 100% fair to you and your work. I will find out later today, I suspect, if this is all right or not.

And yet, even with those positive bits, the mood still exists. I suspect being tired, sore, unable to sleep, and feeling an overall sense of blah isn’t exactly helping things along. But you know what? It’s okay. I cannot expect to be a ray of sunshine, nor will I push myself to have an attitude or behavior that isn’t genuine. It’s okay to be human. It’s okay that my plans for this week have suddenly shifted and will now have to be primarily work focused.

It’s okay. Just breathe. This too shall pass. However, if someone tries to triple-book me, I just might lose my shit.

 

copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

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Apparently, Some People Can’t Read Warnings…

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I think I make myself incredibly clear. Clear to the point of overly repetitive! I’m starting to think I should come with a warning label, because some people are so stupid they cannot read the simplest of statements.

If you read my editor’s profile I strictly state that I will NOT do sample edits. I have done a few, but over time you see that the job you just did a sample for ends up going to someone else. It’s always the person with a lower bid. It’s not about how good you are, it’s about someone saving a few dollars. That’s fine. C’est la vie. However, I have now made it mandatory, part of my own personal policy if you will. I don’t give my work away for free, nor should anyone expect me to do so.

I received an inquiry late last night, complete with a chapter. Not only did the person not ask me anything, they simply said “Can you do a sample page? Thanks.” (I’d like to say that request wasn’t riddled with spelling errors, but it was. A simple request, filled with errors in spelling and grammar. For a second I said to myself “Do I just do it, or am I competing against two dozen other people?” The thought of losing out to someone else over a few dollars made me stand firm. I finally replied “I will only do the sample if I am the only person you are considering for the job. No one worth their salt gives their work away for free. Thank you” That’s not me being a bitch or egotistical, it’s laying down some important ground rules.

I’m always polite and professional, but I truly don’t think anyone worth their salt should give their work away for free. I will work with a person until they are happy with their manuscript, but I don’t think I should have to posture and/or bow down to whatever it is they’re looking for in a “sample”. If you’re hiring someone, read their bio. Look at their list of experience. Choose based on that. I might not always choose the person with the most experience, because sometimes they aren’t the right person for the specific genre, but I will choose the person that instinctively feels right in my soul.

My bio says “27 years of writing experience, nearly 20 years of editing experience.” (January 1st is my 20 year mark. 🙂 ) and lists all of my qualifications and precisely what I specialize in. It also clearly states that I no longer do sample edits because the practice has become unacceptable to me, not to mention it is frowned upon by the employer. Even they tell you that 99% of the time when you do a sample for someone, you will never hear back from the person and not to give your hard work away for free. For me, it’s really not worth it. Yes, I want the job, but I am not going to beg for it, not with an extremely long list of experience backing me up. Choose me because I am right for the job, or choose someone else. Either way, it’s okay.

As a writer, I am extremely careful who I share my work with. I don’t care who you are or how much trust I have in you, my work is MY WORK and there’s a line I simply will not cross. There are only two sets of eyes that have ever looked at my fiction work, and one set of those eyes is my own. Some people have seen brief excerpts or quotes, nothing more.

You really have to be careful to protect your work and shield it. There are thousands of cases in the court system for copyright infringement. There is always someone claiming to own a story when it was simply shared with them in friendship, or as a fresh set of eyes. I sign non-disclosure agreements to protect other people because I respect that they’ve worked hard. I do not want or need their ideas, and it is not my right to steal their work. My word is my bond, but if a piece of paper will also protect a client, then so be it. I feel the same way in kind because I have worked immensely hard on every single thing I’ve ever written.

I was lucky, because I was taught about copyrighting very young. New writers know next to nothing about how to protect themselves or their work, so I often have to step up and say something. Not everything you read on the Internet is true, so when in doubt, ask someone who has some experience.

Many new writers share their work via blogs and various platforms through social media. Therein lies your first mistake. Be a writer, share new material on blogs and social media, talk about new projects, but do NOT release privileged work until it has run the gamut with literary agents, editors, and/or you have already chosen to publish it yourself. Do extensive self-publishing research and don’t fall for any crap. Again, when it doubt, turn to someone knowledgable.

Above all, don’t do anything for work that doesn’t make you feel good about yourself. A sample edit might seem fine to a lot of you, but to an experienced editor who already has a sample of her work posted to her profile, it is a grave insult. I won’t whore myself out for a “maybe”, nor will I whore myself out for a “yes”. If a person cannot show you respect, then you probably don’t want to work for or with them. Remember that. Your personal integrity is so much more important than anything else. It’s something someone can only take from you if you let them. I choose to keep my integrity in tact.

UPDATE: Integrity & Intuition will not lead you in the wrong direction. This person sent a chapter of her work out to every single person, 37 in total. I filed a complaint because clearly she wants free work if she’s doing that, and I usually get sent a prologue or a first chapter, never something in the middle. I was sent chapter 12, and the warning bells went off inside my head. She has listed the same job 4 times. They immediately flagged it and told me to continue reporting anyone that violates the terms of service because I could accidentally be booted for following the rules when I haven’t done anything wrong, but it’s hard when you’ve got 10 million customers and workers to be on top of every single incident. I feel better knowing I did what’s right. Always read the rules. It takes a few minutes, yes, but it gives you knowledge and shows you’re not a moron! I’m many things, a moron isn’t one of them.   

copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

Unbelievable!

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Writers can be an incredibly quirky bunch, but occasionally you come across someone SO incredibly ass-backward and unprofessional that you find the entire situation utterly unbelievable. You almost expect hidden cameras to be shown to you at any given moment.

Long story short: A potential client contacted me over a manuscript he’d like to have edited. Eventually the listing closes, and even after saying he wanted to hire me, I hear nothing. I continued to follow-up. In the meantime I take another job, because I am not about to wait for this guy to get his act together. A few days ago he leaves me a new message, asking me to call him. I do, and I leave him a voice mail message. I specifically detailed in the message that he could call me back when he was ready to do so, and I followed it up with another written message. No response. No return phone call. I am not about to call him every hour on the hour until he calls me back. One message is enough. The e-mail message was more than I’d do for most people who have yet to sign on yet.

I come home tonight after a long day and he has re-listed the job. I had suggested that he re-list it, but I also told him I would still take the job and adhere to what we had previously agreed upon as far as what I would do and the original price I’d quoted him. Instead of listening to me, I had to submit an entirely new proposal, but this time I made sure to state that we’d already agreed upon this job and he had never gotten back to me. Why would you even bother asking someone to call you if you’re now accepting offers from other people for the very same job that, several weeks ago, was “mine”? This truly makes no sense and it annoys the crap out of me.

Unless I hear from him within the next few days, I am washing my hands of the situation entirely. I’d rather deal with someone professional than someone who can’t get their shit together.

Little things like this TRULY annoy me. I saw the job re-listed and my jaw nearly hit my laptop keys. I could not believe the stupidity and immaturity of it all. Mind you, he had the option of inviting me into the job, so clearly he can’t even follow simple instructions, which I detailed specifically in my last message to him. I cannot imagine what that manuscript looks like and now, I could not care less. He’d have to pay me triple to touch it.

copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

Another One Bites The Dust

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At approximately 9:00 this morning, I submitted a completed, edited manuscript back to my current client. Ten days, four revisions, and I am DONE. I felt incredibly exhilarated by that. I think it is, by far, the fastest I have edited in a while, but factoring in that everyone gives me projects with different word counts, I still think I did rather well. I delivered way ahead of schedule since this wasn’t an absolute must until January 1st. All in all, I am pleased.

I had a little health scare this week that I didn’t mention, but now that I know I’m okay, I feel like I can breathe a little easier. By the Grace of God, it wasn’t what I thought it was, and I am eternally grateful for that.

It’s hard to believe Thanksgiving is less than a week away. I have been trying to plan my “menu” here and there this past week. Last year, while not traditional, I did break out my recipe for stuffing. If a recipe is passed down to me, I have perfected it over the years. The stuffing was my Mom’s original recipe. I don’t know where she got it from because my Grandmother didn’t cook, but my Great-Grandmother did. Even still, this stuffing is not typical of what one might expect. It is very easily made vegetarian with a few little tweaks, but I’m not making it this year. In fact, I don’t plan on making anything even remotely traditional. No turkey, no stuffing, no cranberry sauce, nothing one might expect. It’s one big plain NO. After some consideration, I found a happy alternative.

I have absolutely nothing against traditional Thanksgiving Day fare, I’m simply not going to do all that prep work for less than 4 people. It’s a lot of work and since I am the one cooking, I make the rules. A 12-16 pound turkey is a waste when only the white meat will be eaten. It’s wasteful, but it’s the truth. So, no turkey. If I do happen to qualify for the free bird at my local store, I will donate it to one of the churches in the area or give it to a neighbor who I am sure will either cook it or donate it. Either way, someone wins. The store I go to does offer some alternatives, but if none of them can be utilized by me, it’s best to donate.

I know the stores will be jam-packed next week, but since I’m not going near anything traditional, I should be okay. I can listen to the playlist for my book instead of the Christmas music I am almost certain to be attacked by upon entering, and go about my business. It will take two trips to two different stores to get everything I need, but I will be incredibly grateful if I am able to do so, and still come in under budget. What I’m planning will last for 3-5 days, but it will get better from the first bite ’til the very last and I’m looking forward to having some fun with it. I am also considering a little baking. I considered it last year and ended up not doing it. Two different types of cake have been requested, and each of them sounds really refreshing for some reason, so I am going to try. They can both bake at the same time, cool at the same time, and be frosted next to one another. Easy. They’ll both last about a day, only because everyone here has a sweet tooth. At least by baking them, I know exactly what’s going into them, as opposed to buying them, where the ingredients are listed, but make me cringe. What I have planned, even with the baking, won’t even take me two hours to pull together. Another person is in charge of an add-on that he suggested, but everything else is me. He did offer to help, but I hate it when anyone hovers over me in the kitchen like I’m fine china and might break. UGH!

What are your plans for Thanksgiving? Do you have any traditional dishes you make that are absolute MUSTS? Leave me a comment and let me know. Also, how many people are making dishes that are Pinterest inspired?

 copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED.

Welcome & Thank You

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Readership has really grown a lot in the past month, so I wanted to say hello to all of the new people that have kindly followed, liked, and commented. It is a joy to read messages from like-minded souls. I see everything, and I appreciate all of you for stopping in. I especially have to thank my friends who followed me from the old blog (which I still do), to my main focus, which is this platform. It’s nice to get feedback based solely on true merit.

While I try to post daily, sometimes my brain is a bit shattered, so I try to share nice things with you that I’ve come across, or that inspire me in some way. Sometimes I will address specific issues or causes, and you don’t have to take them to heart, you can breeze through or past them, but I do hope they’ll be of some value.

I am currently editing a new novel, which is an interesting, fun challenge. When you grow up with specific mysteries and stories, be it in book form, film, or even on television, it is always nice to see them brought back to life by someone new. It’s nice for me to step outside of my own work world, which is drastically different, and immerse myself in a world of someone else’s creation. I was pleased to discover the client is already published and successful, so that was a nice surprise, and I’m so happy to be working. It does mean I will work straight through the holidays, but quite frankly, I appreciate the distraction. It’s been a rough year. I will be happy to take the good from it, leave the negative behind, and move into a new year with a lot of newly absorbed knowledge about myself and those around me. It’s important to look ahead, because looking behind you only causes chronic neck pain.

Beyond all of that, I can say that Fall is winding down. The trees on my property are blowing leaves all over the place. The two larger trees were bright, lush green and are now dappled with yellow and peach. The Japanese Maple will slowly transition from stunning plum leaves to a bright red, but as of right now, they’re still holding strong. It’s my favorite of the three trees and it’s also the one that was still pretty young when I got here. The air is now turning bitterly cold, which makes my Fibromyalgia flare-up in unpleasant ways. Every muscle in my body hurts and every joint feels like I’m Tin Man from the Wizard Of Oz and need to be “oiled”. I can feel the cold deep within my bones, especially anywhere I have an injury. Gymnastics isn’t always kind to you years later, but the same can be said for all sports.

It’s hard to believe that Thanksgiving is right around the corner. I haven’t even sat down to make a tentative menu because I don’t know how many people I will be cooking for, but I’m also not that interested. I think the sentiment behind the day is awesome, it always has been, but it is greatly ruined by the pre-Black Friday crap that is already being advertised. I’m much more concerned with making a nice meal and having a day of movies or books to keep me happy. That’s my usual tradition. Perhaps I will re-read a series of books throughout the holiday season, in my spare time.

Are there are books you like to re-read during this time of year? If so, leave a comment and tell me what you re-read and why.

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copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED

Right Now

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Sometimes, the most important thing I need is silence. Having finished that hellacious read-through, I am glad to be able to be done with it and be able to put it behind me. One of the most important things I have learned about reading a truly raw manuscript is that as a writer, I truly know what works and what doesn’t. This particular client seems to only want people to kiss his ass and tell him how fabulous his work is. I have to be honest. There were some well-written parts on the character end of things, but mostly I felt like someone had handed me half of a book, or maybe even a third of it, and said “What do you think of this? I want lots of feedback.” All I could think at the end was “What the fuck did I MISS here?!” I later learned he’d hired several other people to read different sections of the book, as opposed to hiring ONE person to read the entire book. Yeah, that’s more than half-assed to me, but whatever. Not my monkeys, not my circus.

Since that job came to a close, it’s given me some time to respond to e-mails and look over my own manuscript. I sat here earlier reading the first few chapters and was so immersed in the story, I forgot who’d written it. That is the mark of a great story teller. If I can completely forget it’s my own work, I have done something really special. I saved some extra bits I wrote, and exited the program with a smile on my face.

In a completely non-arrogant, non-cocky way, these past two jobs have shown me that I am not a hack. I’m experienced, I have talent, and I know how to put a story together. Yes, some people write their first book and totally knock it out of the park, and others write in different genres for YEARS before they ever write their first book. I think the most important thing is that I see who I am now, very clearly, and I’m proud of that person, that writer. I have grown. I’ve exceeded my own expectations, and that’s truly something special.

I look forward to what each job brings me in terms of self-awareness because I might be helping other writers polish their work, but what I’m really doing is shining my own diamond. I’m proud of book one, and I am proud of the progress I am making on the other books as well. The fact that a few months ago, I was questioning my own progress, education, experience, and writing ability seems so ridiculous to me.

No, I didn’t go to Harvard to “be a writer” (Harvard was NEVER my dream.), but I’m also not lacking in anything. Everyone’s journey is different, and that’s okay. People can criticize me, and they can say what they will, but at the beginning and end of each day, I know who I am.

I’m many things, but in the grand scheme of it all…I AM A WRITER. Color me discovered! 

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copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED

 

 

The Need For Silence

Tomorrow is Samhain, which is Halloween for the uninitiated who can’t even pronounce what I just said. I’ve taken some time this week to be quiet, to look deeply within, and to give myself some space. Every year brings a new set of challenges, and I am hoping to embark on happier ones this time around. Simply put: I am sick of the crap. Every last ounce of it. I’m ready for positive change, happy change, and I am looking forward to putting a lot of unhappiness and negativity to rest.

My only plan for tomorrow is to try hard to finish the read-through I am doing, and catch up on some little things that need to be put in the mail. Beyond that, nothing. I want a quiet day, I want to light candles at dusk, and I want a night of quality sleep. I don’t need scary movies to “get into the spirit”. I’ve already seen Sons of Anarchy and Stalker this week, I’ve had my dose of gore and I’ve been thoroughly ‘creeped out’.

It probably seems odd for someone so young to be in such desperate need of silence, but it’s honest. I already bought sweets this week and they were for myself. Okay, so I shared, but you get the point. The actual Halloween aspect doesn’t reside in my home. Samhain, on the other hand, does. It’s when I honor my loved ones who have passed away and light candles of remembrance. It’s when I keep my cats close to me and SAFE. I don’t believe in having outdoor cats, I never have and I never will. That is a personal choice because I believe that if you are going to have any kind of pet, you should do what is absolutely best for him/her and their overall well-being. When you rescue, you should give them a safe home. Last year there was a lot of concern over black cats being harmed. I own an all-black British Bombay who is the sweetest, most laid back little girl, so it’s even more important to me to keep her safe and sound. I don’t ever want my cats to know “the street life” again, which is precisely why I adopted them. You save a life, but you also save bits of yourself in the process.

Also, I have a very dear friend in the hospital, and I want to make sure I say a special prayer for her recovery. I’m breaking out the big guns on this one! 🙂

So, if there isn’t another post this month, enjoy the holiday however you choose to embrace it and keep yourself and those you hold dear safe & sound.

Bright Blessings.

L

copyright © 2014 by Lisa Marino & Blackbird Serenity LLC. ALL RIGHTS RESERVED

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