How Not To Kill A Client

99% of the time, I love what I do. I’m a writer who doesn’t have to answer to anyone, but on the day-to-day, as an editor, there’s a plethora of crap that gets to me occasionally.

There is a fine line between being professional and being a bitch. Some people are slightly afraid of their editors, others think our jobs are “so easy a toddler can do it”, and others have more respect. I am pretty laid back and I will not mess with quality on the off-chance it’s actually presented to me (It’s becoming a rarity.). I have mastered that line between total pro and bitch. So when I got feedback on a job the other day and didn’t receive my usual 5 star rating all across the board, I had to go and check my interactions with this particular client.

Despite his one line comment (stating that I was efficient and delivered way ahead of schedule) and ranking, I know I was the epitome of skilled and professional. I looked at our conversations and all I can say is that he had very little to say, but asked me to be 100% honest and extensively edit, no holds barred. His first reaction upon receiving the completed manuscript was “It looks GREAT!” Furthermore, I asked him twice if he needed me to go back in and do anything more, even after I’d been paid. Technically, that is far more than anyone else would be willing to do. I know this because I always go above and beyond where others will demand more money to do so. As my “reward”, he gives me a low score on professionalism and quality. (In all fairness, he ranked those two sections at 4 stars instead of 5, but I KNOW I earned 5 stars.) WHAT.THE.FUCK?! Again, I had to double-check to see if I’d done or said something that could have been taken the wrong way. I went through our discussions and the body of work submitted back to him. Not a thing. I was thorough, honest, and highly complimentary of his work because it really is very interesting and well done.

I won’t lie; when I saw the feedback, I was PISSED. It doesn’t take much to piss me off these days, but I was violently livid, and rightly so. However, I know better than to confront someone about this. Instead, I decided that to show my professionalism was the BEST revenge. I turned around and left him stellar feedback as a client. I meant every word, but I wanted him to see I’m not some unprofessional lowlife. For anyone who has ever worked with me to say that speaks for them, but it says absolutely nothing about me, especially if I’ve only worked for you for a few weeks.

Truth be told, I’d rather a client say absolutely NOTHING than leave feedback that is less than stellar. If you have an issue, it’s perfectly fine to come to me directly and ask me to fix something, or go over the work again. Go directly to the source. Ultimately, this is my livelihood, not eBay. This is not amateur hour. My mother and Grandmother both taught me that if I didn’t have anything nice to say, not to say anything at all. I do utilize that tactic most of the time, but if you piss me off, all bets are off.

Mind you, I do not name names. Not ever. A client could be on the New York Times Best Sellers List and I will NEVER talk about that or mention them by name because it is not my place to do so. Even if I don’t sign an NDA with a client, I still don’t discuss their work or give away their ideas. I have integrity, even when they drive me to the point where I’ve contemplated melon-balling my eyes out, or worse.

He’ll never read this, but he CAN bite me over that feedback. Moreover, while he was being an asshole, I am now officially triple-booked. My new client told me I am “seriously over-qualified for pretty much every job”. That comment alone made my day. 🙂